Service Desk Module: "It's Time" Theme

ServiceDesk-Samples_Its-Time-Theme.png
ServiceDesk-Samples_Its-Time-Theme.png

Service Desk Module: "It's Time" Theme

1,500.00

Accelerate adoption with best-practice Service Desk communications!

  • Module contains 39 ready-made Service Desk alerts, 19-page module-specific User Guide, 17 best-practice org change management tools and complete, internal-use stock photography license.

  • All files delivered in PowerPoint and Word documents via a ZIP file with unlimited usage across your entire company.

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BEST-PRACTICE COMMUNICATIONS INCLUDE:

URGENT:

  • “Alert” Emails (3)

  • “Resolved” Emails (3)

  • Posters (3)

UNPLANNED OUTAGES:

  • “Alert” Emails (3)

  • “Resolved” Emails (3)

  • Posters (3)

PLANNED OUTAGES:

  • “Alert” Emails (3)

  • “Resolved” Emails (3)

  • Posters (3)

ACTION REQUIRED:

  • “Alert” Emails (3)

  • Posters (3)

FYI:

  • “Alert” Emails (3)

  • Posters (3)

INCLUDES BEST-PRACTICE CHANGE READINESS TOOLS:

  • 12 best-practice org change management tools including a Stakeholder Analysis Workbook, End-User Demographic Inventory, Impact Assessment, Risk & Resistance Analysis, Awareness Measurement Survey, Comms Deployment Planner and more

  • 5 proprietary "Resistance Buster" workshop agendas to diffuse employee sabotage, tension or frustration

  • Module-specific User Guide with deployment guidance and ongoing change tips

ABOUT THE “IT'S TIME” THEME:

  • Corporate yet fun, the “It's Time” theme stresses that change is not just about having a shinier object, it’s about benefits for managers, employees ... the entire organization.

  • Refreshing photos and headlines complete the campaign.

  • All module materials are delivered in PowerPoint and Word files.

  • Each communication piece includes a space for your logo; also, text, fonts, colors or photos are easily editable.

ROI & RESULTS:

In a recent customer survey, Frank IT Change Kit customers reported on average:

  • How much faster are you creating IT communications with the Frank IT Change Kit? 2.5 times faster

  • Since using the Frank IT Change Kit, how much has IT adoption increased? Adoption has doubled

  • How much more engaged are employees in company IT project or tech changes? 50% more engaged

  • How much has IT project awareness increased among employees? 50% increased awareness

  • How much has the creativity of your communications increased? Creativity has doubled

CUSTOMER TESTIMONIALS:

  • “The Frank IT Change Kit helped me deliver my project on time and 35% under budget.” - Lamprell

  • “We went live with our first release this week using the Frank IT Change Kit materials … it was the best go live in recent memory. Many times throughout this project, I have been grateful that we went with Frank. Thank you, thank you, thank you!” - Premera Blue Cross

  • “I love the ease of use of the Kit.” - City of Atlanta

  • “The Kit is extremely easy to use and adds a fun element to our product that gets users excited to use new technology.” - GE Power Conversion

  • “I have enjoyed making use of the Frank IT Change Kit; not surprisingly our team won an award at our annual organizational meeting for Communication!” - City of Port Macquarie, Australia

  • "My only complaint? I wish we'd heard about the Frank IT Change Kit sooner!" - Toyota

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